The epic puzzle game

Hashtag Escape Covid-19 Protocols

The Hashtag Family wishes to welcome back all our loyal and new teams.

As a Hashtag Escape client and team, we want to help you remain informed and protected. Now, more than ever, we all need to be vigilant to see to not only our own safety but also of those around us.

With this in mind, Hashtag Escape has implemented the following protocols:

• Game times have been amended and the number of games per day have been reduced. This is to allow the game master time between games to clean and sanitise the rooms.


• All common areas will be closed.


• Game introductions will be completed in the game room to keep teams completely apart.


• There will be a maximum of 6 people in a room.


• Game rooms are NEVER shared with strangers, you will only play with the people you have booked with.


• Temperature and track and trace protocols have been implemented.

Upon arrival at Hashtag Escape, you and your team will be required to:

• Complete the amended indemnity forms for all persons playing for track and trace.


• All players MUST have a face mask to be allowed access to the rooms.


• Sanitisation stations have been provided. Please sanitise hands before entering and exiting the rooms.


• Please keep a distance between players of 1.5 meters.


• We discourage any high fiving, fist bumping etc. because we know you are going to find it awesome but for now you will just have to tell us how awesome all over our social media.

As a Hashtag Escape client and team, we want to help you remain informed and protected. Now, more than ever, we all need to be vigilant to see to not only our own safety but also of those around us.

#FamilyFun #Teambuilding #Hashtag_escape #EscapeRoom

Thank you for understanding the need for us to have all these new rules but your safety and the safety of our staff is our priority.

Now we have all that out of the way it’s time for the fun part – it’s time to play!

GOOD LUCK!

Terms & Conditions

Terms and conditions for purchasing admission and playing games operated by Hashtag Experience (Pty) Ltd trading as Hashtag Escape.

1. Premises are operated by Hashtag Experience (Pty) Ltd (Reg no: 2015/294282/07) trading as Hashtag Escape, hereafter referred to as “The Company”.
2. The operating premises of the Company are 39 Grant Avenue, Norwood, Johannesburg, South Africa.
3. All visitors and game participants enter the premises at their own risk.
4. The Company and/or each and any of its respective directors, employees or contractors, agents or representatives do not accept responsibility for any damage, loss, claim or other expense of whatever kind or nature, whether for death, personal injury, loss, damage to property or otherwise, including but not limited to medical claims and legal expenses, regardless of whether such injury, loss or damage results from the negligent or wilful act of the Company or from any other cause whatsoever.
5. These terms and conditions apply to participants of any games hosted and facilitated by the Company and to persons visiting the Company’s premises.
6. Any logos, slogans or trademarks displayed on the website or the premises or promotional material are the property of the Company. You are not permitted to use these without the prior written permission of the Company.
7. Participants in the games accept that the Company owns the copyright to all content, written material, audio, video, instructions or verbal descriptions which form part of the games or briefing. Copy of such will constitute an infringement of the Company’s copyright.
8. The Company requires that participants do not disclose details of the game directly or indirectly to the public.
9. The game accommodates 3 to 6 people and the total price of the booking is set based on the number of people participating.
10. The total quoted price of the booking excludes VAT.
11. The Company uses reputable payment agents and will take all reasonable precautions to protect the security of any payment card information, however, the Company shall not be liable for any damage that you may suffer as a result of the loss of confidentiality of any such information.
12. No requests for cancellations or refunds will be accepted.
13. If fewer people arrive for the game than the number booked and paid for, the difference will not be refunded.
14. If more people arrive than the number of people booked and paid for (up to a maximum of 6 players total), the additional cost may be settled at the premises prior to the commencement of the game.
15. You must be over the age of 18 years to make a booking.
16. Minors under the age of 18 years must be accompanied by an adult.
17. Children under the age of 10 are not permitted to participate in the games.
18. Participants are required to be present no less than 5 minutes before the scheduled start of the game.
19. Late arrivals will have their stipulated game time reduced by accordingly. Entry will be denied if participants arrive more than 15 minutes after the stipulated starting time of the game. The Company will not reschedule for late arrivals and the booking is not refundable.
20. The Company reserves the right to deny entry to any individual who is under the influence of alcohol or drugs.
21. Food and drinks may not be brought onto the premises.
22. No recording devices may be bought into the venue. The Company will provide secure containers for these and other valuables of the participants. While every reasonable effort will be taken to ensure the safety of these valuables, the Company cannot be held responsible for loss/theft of or damage to such valuables.
23. Participants will receive a rules and safety briefing prior to the commencement of a game.
24. The participants in the games hereby indemnify the Company for any injury or loss resulting from not adhering to the rules of the game or to the rules of the premises.
25. The Company is not liable for injury or damage caused by misuse of the game room or equipment or from failure to follow the rules of the game. The Company reserves the right to terminate a game should any of the participants behave in a way that could compromise the safety of their fellow participants or cause damage to the room and equipment.
26. Participants will be liable for the cost of damages to the premises, rooms or equipment from wilful damage or misuse of the property or as a result of failure to follow rules and/or instructions.
27. Unless specifically denied, participants consent to have photographs or videos of themselves taken on the premises that may be used on the website, social media accounts managed by the Company or other channels of communication.